Computer Support Specialist - Capital Community College

Computer Support Specialist from Capital Community College is a Online Associate Computer and Information Science degree that prepares you for a IT career. Students can now earn an Associate Degree in Computer and Information Systems, Network Administrator or Web Publishing Option, through ONLINE courses. The courses are offered by Capital, Gateway, Housatonic, Manchester, Middlesex, Naugatuck Valley, Northwestern, Quinebaug Valley, Three Rivers, and Tunxis Community Colleges. Individuals seeking a degree must first be admitted to the program at Capital. To enroll in specific courses, follow the registration procedures for the individual college offering the course. Learning Outcomes Upon successful completion of all program requirements, graduates will be able to: 1. Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions and techniques for working productively with people of diverse cultures and backgrounds 2. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background 3. Understand career paths in the computer support field 4. Demonstrate a working knowledge of the Internet that includes effective strategies for on line research and correct citation of internet based resources 5. Describe the features and functions of the major categories of applications software (word packaging, database, spreadsheet, presentation, e-mail, browsers, etc.) 6. Demonstrate proficiency in installing and configuring software, uninstalling operating system software, configuring software for accessibility by disabled individuals, installing and configuring applications software upgrades, and modifying an operating system 7. Communicate effectively with clients, verbally and in writing 8. Understand and apply mathematical and scientific reasoning in solving problems and think critically View more details on Capital Community College . Ask your questions and apply online for this program or find other related Computer and Information Science courses.