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Customer Service - Pierce College at Puyallup

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Customer Service Certificate from Pierce College at Puyallup details


Program Format: Campus Program Level: Certificate

Customer Service from Pierce College at Puyallup is a Campus Certificate Customer Service degree that prepares you for a Business career. The Certificate in Customer Service is designed to prepare students for entry-level positions. Sales Clerk Customer Service Representative Market Representative Claims Adjuster Telesupport Program Outcomes Employ customer-focused behavior including appropriate greeting, active listening, and questioning to uncover customer needs; develop and utilize creative solutions and proactive problem-solving/decision making to resolve customer complaints. Analyze and explain the various elements of a customer service culture including the following: service philosophy; organizational mission, policies and procedures; customer feedback techniques; employee behavior, roles and expectations. Develop and apply strategies for communicating with different behavioral and personality styles. Explain appropriate telephone customer service skills including answering the phone, transferring the customer , using call waiting and voice mail, and following up with customers. Develop and apply strategies for handling difficult customer encounters including dissatisfied, indecisive, angry, demanding, rude and talkative customers. List and apply cultural factors that impact customer service in a diverse business environment. Apply appropriate consultative selling strategies to meet customer needs. Compare and contrast customer data tracking systems like Goldmine and ACT! Explain basic ethical standards in customer service. Demonstrate personal responsibility and accountability by attending class, actively participation, and meeting time commitments. View more details on Pierce College at Puyallup . Ask your questions and apply online for this program or find other related Customer Service courses.

Pierce College at Puyallup details


Pierce College at Puyallup address is 1601 39th Ave SE, Puyallup, Washington 98374-2222. You can contact this school by calling (253) 840-8400 or visit the college website at www.pierce.ctc.edu/ .
This is a 2-year, Public, Associate's--Public Suburban-serving Multicampus according to Carnegie Classification. Religion Affiliation is Not applicable and student-to-faculty ratio is 21 to 1. The enrolled student percent that are registered with the office of disability services is 3% or less .
Awards offered by Pierce College at Puyallup are as follow: Less than one year certificate One but less than two years certificate Associate's degree.
With a student population of 3,265 (all undergraduate) and set in a Suburb: Large, Pierce College at Puyallup services are: Remedial services Academic/career counseling service Employment services for students Placement services for completers On-campus day care for students' children . Campus housing: No.
Tuition for Pierce College at Puyallup is $3,455. Type of credit accepted by this institution Dual credit Credit for life experiences Advanced placement (AP) credits . Most part of the informations about this college comes from sources like National Center for Education Statistics


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