Customer Service Representative - Spokane Community College

Customer Service Representative from Spokane Community College is a Campus Associate Customer Service degree that prepares you for a Business career. Program Description The Customer Service Representative program prepares students to work as commercial or residential service representatives in the telephone industry and also for similar positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services . This program is designed to give the students the necessary knowledge and skills to deal directly with customers in matters of credit application, bill collection, making arrangements for equipment installation and servicing, and acting as the company representative in special problems that may arise. Program Goals Use positive human relations skills to successfully deal directly with customers personally or by telephone. Appreciate the importance of customer service and its direct relationship to the success of a company. Perform a variety of routine clerical duties including making photocopies and sorting mail. Use current office equipment and office-related software. Demonstrate proficiency in Microsoft Word (expert level) and at the proficient level of Access, Excel, PowerPoint, and Outlook. Apply knowledge of grammar and punctuation skills. College credit toward certificate/degree completion may be earned by articulating from a high school business program or by completing comprehensive tests administered by the business technology department. Career Opportunities Jobs for customer service representatives exist in practically all kinds of establishments. Employment possibilities are in the areas of airline reservations, collection agencies, credit bureaus, major department stores, medical insurance, public utilities, telephone answering services and travel agencies. POTENTIAL POSITIONS INCLUDE: information and record clerks; financial clerks; insurance sales agents; securities, commodities, and financial services sales agents; retail salespersons. View more details on Spokane Community College . Ask your questions and apply online for this program or find other related Customer Service courses.